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No access to user account spiderbasic after purchase
Posted: Fri Feb 11, 2022 7:14 am
by Etayson
Hi,
Yesterday I purchased a license for spiderbasic. But the account registration email never arrived.
Although when buying purebasic, the letter came instantly.
I wrote an email to
support@spiderbasic.com but still no response.
Should I open a dispute with paypal for a refund?
Re: No access to user account spiderbasic after purchase
Posted: Fri Feb 11, 2022 3:27 pm
by plouf
SpiderBasic is left a ..bit behind in order t oupdate purebasic by team
imho try contact to purebasic support... about his porblem
we dont expect more unless at least pb6 became stable..
Re: No access to user account spiderbasic after purchase
Posted: Fri Feb 11, 2022 6:51 pm
by Etayson
Thanks, already write email to
support@purebasic.com but the same no response.
Seems like something happened.
Re: No access to user account spiderbasic after purchase
Posted: Sat Feb 12, 2022 2:15 pm
by plouf
overwork
will reply, team is alive for sure.. but slow (unfortunate)
Re: No access to user account spiderbasic after purchase
Posted: Tue Feb 15, 2022 10:11 pm
by juror
Also, be sure to check your spam folder. Sometimes responses get misrouted.
Re: No access to user account spiderbasic after purchase
Posted: Wed Feb 16, 2022 7:56 pm
by Etayson
Of course I checked the spam folder in the mail first of all. There are no letters.
They don't respond to emails listed as support.
Moreover, they don’t even respond to an open dispute in paypal.
Re: No access to user account spiderbasic after purchase
Posted: Wed Feb 23, 2022 2:16 pm
by Etayson
Fred is answer me. There was something went wrong in the automated process. So al is ok!