No access to user account spiderbasic after purchase

Everything else that doesn't fall into one of the other categories.
Etayson
Posts: 12
Joined: Mon Nov 23, 2015 11:02 am

No access to user account spiderbasic after purchase

Post by Etayson »

Hi,
Yesterday I purchased a license for spiderbasic. But the account registration email never arrived.
Although when buying purebasic, the letter came instantly.
I wrote an email to support@spiderbasic.com but still no response.
Should I open a dispute with paypal for a refund?
plouf
Posts: 194
Joined: Tue Feb 25, 2014 6:01 pm
Location: Athens,Greece

Re: No access to user account spiderbasic after purchase

Post by plouf »

SpiderBasic is left a ..bit behind in order t oupdate purebasic by team
imho try contact to purebasic support... about his porblem

we dont expect more unless at least pb6 became stable..
Christos
Etayson
Posts: 12
Joined: Mon Nov 23, 2015 11:02 am

Re: No access to user account spiderbasic after purchase

Post by Etayson »

Thanks, already write email to support@purebasic.com but the same no response.
Seems like something happened.
plouf
Posts: 194
Joined: Tue Feb 25, 2014 6:01 pm
Location: Athens,Greece

Re: No access to user account spiderbasic after purchase

Post by plouf »

overwork :)
will reply, team is alive for sure.. but slow (unfortunate)
Christos
juror
Posts: 12
Joined: Fri Aug 01, 2014 4:39 am

Re: No access to user account spiderbasic after purchase

Post by juror »

Also, be sure to check your spam folder. Sometimes responses get misrouted.
Etayson
Posts: 12
Joined: Mon Nov 23, 2015 11:02 am

Re: No access to user account spiderbasic after purchase

Post by Etayson »

Of course I checked the spam folder in the mail first of all. There are no letters.
They don't respond to emails listed as support.
Moreover, they don’t even respond to an open dispute in paypal.
Etayson
Posts: 12
Joined: Mon Nov 23, 2015 11:02 am

Re: No access to user account spiderbasic after purchase

Post by Etayson »

Fred is answer me. There was something went wrong in the automated process. So al is ok! :)
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