Paid for Spiderbasic, but didn't get it

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mbauer
Posts: 2
Joined: Fri Mar 17, 2017 8:49 am

Paid for Spiderbasic, but didn't get it

Post by mbauer »

Hi,

I bought Spiderbasic using the following link:
http://www.spiderbasic.com/ordering.php ... ype=single

Paypal charged my account on 15 Mar 2017, 10.28h pm.
According to the receipt, the payment was sent to the paypal address support@purebasic.com.

But after that I didn't receive a mail with a link to the full version. In the Spam folder also didn't arrive an e-mail.
So I tried to get my account with the "lost password" link on spiderbasic.com. But it said that my mail address is not known. I tried both, the mail address I stated in the order form, as well the mail address of my paypal account.

So I wrote an E-Mail to support@spiderbasic.com on 16 Mar 2017, 08.49h a.m.
Until now, I haven't received a reply yet.

Is the order process currently not working properly?
Is Fred currently busy / on holidays?

Sorry if I am to impatient. I just really like Spiderbasic and would love to use the full version as soon as possible.
Fred
Site Admin
Posts: 1506
Joined: Mon Feb 24, 2014 10:51 am

Re: Paid for Spiderbasic, but didn't get it

Post by Fred »

Hello,

Sorry for the delay, I just created your account. I got your mail, but I have been a bit busy until now, I hope all is fine and thank you to have registered SpiderBasic ! :)
mbauer
Posts: 2
Joined: Fri Mar 17, 2017 8:49 am

Re: Paid for Spiderbasic, but didn't get it

Post by mbauer »

I received your mail with the login data for the full version.
Thank you very much and have a nice weekend :-)
User avatar
MrTAToad
Posts: 291
Joined: Sun Apr 20, 2014 11:43 am
Location: Chichester, England
Contact:

Re: Paid for Spiderbasic, but didn't get it

Post by MrTAToad »

Hopefully you are up and running now!
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